Questions Airbnb hosts ask us
Answers about review removal, damage claims, account flags, service requests, and how we work.
Submit a service request · custom quote by email · no obligation to proceed
How RatingRescue helps
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Submit your request for free.
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We review it and email a custom quote for your approval.
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We handle the case and keep you updated.
Common questions
Do you need to check for flags before removing a review?
Yes. Before RatingRescue can begin review removal, we must check your account for flags. If any are found, all must be removed before we start on the review. We confirm any flag-removal quote by email for your approval. The free public listing scan does not include this account flag check.
How long does a review removal take?
It can take anywhere from a couple of hours to a couple of weeks depending on the case. Your free scan arrives within 24 hours, and we keep you updated in your portal.
What if my review isn't removed?
You don't pay for it. Review removals are charged only once the review is actually taken down.
Do I pay anything upfront?
No. Requests and the scan are free. We send a custom quote by email for your approval first, and you pay only after the agreed work succeeds.
Is this allowed by Airbnb's policies?
Yes. We only dispute reviews that break Airbnb's own content and retaliation policies, using Airbnb's standard support and dispute channels. We never use fake reviews or tricks.
Will this put my account at risk?
We work only through Airbnb's official processes and never ask for anything that breaks their rules, so disputes are a normal part of hosting. We don't log in as you or change your listing without your OK.
What kinds of reviews can be removed?
Reviews that break Airbnb's rules — for example retaliation, extortion, irrelevant content, discrimination, or reviews from guests who never really stayed. Honest negative reviews usually can't be removed, and we'll tell you so.
How does damage claim recovery work?
We rebuild denied or underpaid claims with proper documentation and manage the resubmission. Submit a request for a custom email quote before work begins. Payment is due only after your claim is paid.
Do you guarantee removal?
No. Airbnb makes the final decision, so no one can honestly guarantee an outcome. That's why you only pay on success.
Still have a question?
Send us a free request or email ratingrescueoffice@gmail.com.
RatingRescue is an independent consultancy. We are not affiliated with or endorsed by Airbnb, Inc. Outcomes depend on the facts of each case and Airbnb's decision.