Before you ask Airbnb to remove a review: get the first request right
Hosts often send a quick, upset message to support, get a standard refusal, and then find out they have few chances left. Hosts report that Airbnb allows only a limited number of removal requests for the same review, often two. Here's how to prepare so your first request is your strongest.
Submit a service request · custom quote by email · no obligation to proceed
Before you send anything
Find the exact rule
Match the review to a specific part of Airbnb's review policy, such as irrelevant content, pressure, or retaliation.
Collect proof
Screenshots of messages, dates, photos, and anything that shows the review breaks the rule.
Check your account first
Flags or open issues on your account can get in the way. We always check for flags before review removal.
Write it short and factual
One clear paragraph: which rule, which sentence breaks it, and the proof. No emotion.
Reviews Airbnb usually won't remove
A review that is negative but honest about the guest's own experience usually stays, even if you disagree with it. In those cases, a calm public reply often helps more than a removal request. Knowing this in advance saves your requests for reviews that really break the rules.
If your first request was refused
Don't send the same message again. Look at what was missing: the rule you cited, the proof, or the way it was explained. A second request should add something new.
How RatingRescue helps
- 1
Send us the review before you contact Airbnb. It's free to request.
- 2
We check your account for flags and tell you if the review likely breaks policy.
- 3
We prepare the request with you. You pay only if the review is removed.
Common questions
How many times can I ask Airbnb to remove a review?
Hosts report a limit, often two requests for the same review. Airbnb doesn't promise more, so prepare the first one carefully.
Can an honest bad review be removed?
Usually not. Removal is for reviews that break Airbnb's review policy. For honest reviews, a calm public response is often the best move.
Why do you check for flags first?
Account flags can affect how Airbnb handles your requests. We check first, and any flags must be cleared before review removal begins.
Don't waste your first request
Send us the review for a free check before you contact Airbnb.
RatingRescue is an independent consultancy. We are not affiliated with or endorsed by Airbnb, Inc. Outcomes depend on the facts of each case and Airbnb's decision.