Terms of Service

1. Our services

Rating Rescue helps short-term rental hosts with:

• Review removal disputes — we dispute unfair reviews on your behalf.
• Flag, strike & violation removal — we address account flags, strikes, violations, and notes together as a single service.
• Damage claim support — we assemble evidence and escalate guest-damage claims.
• Reputation audits — one-time profile and listing reviews with a prioritized action plan.
• Reputation retainer — ongoing monthly protection, cancellable at any time.

2. Free submission & confirmed quotes

Submitting a request is always free. Before any paid work begins, we email you a custom quote for approval. No work starts and no charge is made until you approve the quote.

3. Pay-on-success terms

• Review removals: $550 per review ($495 under the existing HPH community agreement), with three or more reviews quoted at a discounted custom rate. You are charged per review only if the review is actually removed. If a review is not removed, you owe nothing for that review. All existing flags must be cleared before review work begins. After a review is removed, another flag-removal step is required before the case is closed; the separate flag-removal terms below apply to that work.
• Flag & violation removal: all flags, strikes, violations, and notes on the account are addressed together, regardless of count. The one-time fee is $1,250 ($1,125 under the existing HPH community agreement), confirmed by email after our account check, and you pay only once they are removed.
• Damage claim support: 50% of the recovered payout, confirmed by email before work begins, with payment collected only after your claim is paid to you. If no payout is recovered, you owe nothing.
• Audits: $150 one-time ($135 under the existing HPH community agreement), confirmed by email before work begins.
• Membership: $599 monthly, billed automatically to the card on file. The first month is charged at signup, then billing recurs monthly. Members cancel by contacting RatingRescue, not through the billing page.

4. What we cannot promise

We act as your advocate, but final decisions rest with the platform (e.g., Airbnb). We do not guarantee specific timelines, and we do not guarantee that any particular review, flag, or claim will succeed — which is exactly why removal work is pay-on-success. We will never misrepresent facts to a platform on your behalf, and we may decline or stop work if a request would require dishonest or deceptive practices.

5. Your responsibilities

You agree to: (a) provide accurate information about your listing, reviews, and account; (b) only submit requests for listings and accounts you own or are authorized to manage; (c) respond to our reasonable requests for evidence or documentation promptly; and (d) pay approved invoices on time.

6. Refunds

Because removal services are charged only on success, there is nothing to refund if a removal does not happen. For audits, retainers, and other upfront services, contact us at ratingrescueoffice@gmail.com within 14 days if you believe the service was not delivered as described, and we will review it in good faith.

7. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising from the services is limited to the amount you paid us for the service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including lost bookings or revenue.

8. Privacy

Our Privacy Policy (ratingrescue.org/privacy) explains how we handle your information and is part of these Terms.

9. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above will reflect the latest version, and continued use of the services after changes means you accept them.

10. Governing law

These Terms are governed by the laws of the State of New York. Any disputes will be handled in the courts of New York County, New York, unless otherwise required by law.

11. Contact

Questions about these Terms: ratingrescueoffice@gmail.com