Airbnb damage claim denied or underpaid? You may still recover it
A guest broke something, you filed a claim, and the payout was denied or came back far lower than the damage. Many claims fail on documentation rather than on the facts. We rebuild denied and underpaid claims and manage the resubmission — and you pay only out of money Airbnb actually pays you.
Submit a service request · custom quote by email · no obligation to proceed
Common reasons damage claims get denied
Missing proof of condition
No clear photos or video of the item before the stay, so the damage can't be tied to this guest.
No proof of cost
No receipt, invoice, or repair quote showing what the item or repair actually costs.
Filed too late
Claims usually need to be reported shortly after checkout. Late claims are easy to reject.
Weak description
A vague summary instead of a clear timeline of what happened, when, and what it cost.
What to gather before you try again
Collect before-and-after photos with dates, the guest message thread, receipts or repair quotes, any cleaner or neighbor statements, and your listing's house rules. Act quickly — claim windows are short, so don't wait to get started.
How RatingRescue helps
- 1
Send us the claim details, property address, and what was damaged. It's free.
- 2
We review the case and tell you whether it's worth resubmitting.
- 3
We rebuild the documentation and manage the resubmission. We email a custom quote for approval before work begins; payment is due only after your claim is paid.
Common questions
Can I appeal a denied Airbnb damage claim?
In many cases, yes — especially when the first claim was missing photos, receipts, or a clear timeline. We review your case first and tell you where it stands.
What if Airbnb only paid part of my claim?
Underpaid claims are common. If you have proof of the full cost, it may be possible to recover more.
How do I get a custom quote?
Submit your request and our team will assess your case and email a custom quote. Work begins only after you approve. Payment follows the terms of your approved quote.
What do you need from me?
The property address, the guest's name, check-in date, a description of the damage, and whatever photos and receipts you have.
Get paid for the damage you're owed
Tell us what happened and we'll look at your claim at no cost.
RatingRescue is an independent consultancy. We are not affiliated with or endorsed by Airbnb, Inc. Outcomes depend on the facts of each case and Airbnb's decision.