Remove an unfair Airbnb review from your listing
One retaliatory review can cost you your rating, your Superhost status, and thousands in bookings. RatingRescue is an independent reputation consultancy for short-term rental hosts. We assess the review, build the case, and push for removal under Airbnb's own review policy.
Free to submit · no card needed · we email you a custom quote
Which Airbnb reviews can be removed?
Airbnb's review policy allows removal when a review breaks its rules rather than simply being negative. These are the situations hosts bring to us most often.
Retaliatory reviews
A guest leaves a 1-star review after you enforce house rules, report damage, or decline a refund demand.
Extortion attempts
A guest threatens a bad review, or offers to remove one, in exchange for money, a discount, or a free stay.
Content about things outside your control
Reviews about the neighborhood, weather, travel problems, or an issue the guest never raised with you.
Wrong listing or wrong stay
The review describes a different property, a stay that never happened, or a booking made by someone else.
Irrelevant or biased content
Personal attacks, discriminatory language, politics, or promotion of another business.
Party, damage, and rule-breaking stays
A guest who broke the rules — unauthorised parties, extra guests, smoking, pets — then reviewed you badly for it.
Not sure whether yours qualifies? Send it over — we look at it and tell you where you stand before you spend anything.
How it works
- 1
Send us the listing link and the review you want looked at. It takes a minute and costs nothing.
- 2
We review your case and email you a custom quote for the work, usually within one business day.
- 3
Once you approve, our team handles the full case for you and keeps you updated in your portal.
We also handle the rest of your account
Reviews are rarely the only problem. We also recover guest damage payouts, clear flags, strikes, and violations hidden in your account's back end, and run full profile audits so your listing ranks and converts the way it should.
Common questions
Can a bad Airbnb review be removed?
Yes — Airbnb removes reviews that break its review policy. The outcome depends on what the review says and what happened during the stay, which is exactly what we assess for you before quoting.
What counts as a retaliatory review on Airbnb?
A review left in response to you enforcing your house rules, charging for damage, reporting a guest, or refusing a refund. These are one of the strongest grounds a host can bring.
How long does review removal take?
Straightforward cases are often resolved overnight. More complex cases take longer, and we tell you where yours stands as it moves.
Can I remove a review myself as a host?
You can report it to Airbnb yourself. Hosts usually come to us after a first attempt was declined, because the way a case is presented decides the result.
What do you need from me to start?
Your listing link, your contact details, and a short description of what happened. No payment is needed to submit a request.
What does it cost?
Every case is priced individually. You submit a free request and we email you a quote for your specific case — no obligation to go ahead.
Get that review off your listing
Send us the listing link and what happened. We come back with a quote for your case.
Start a removal requestRatingRescue is an independent consultancy. We are not affiliated with or endorsed by Airbnb, Inc. Outcomes depend on the facts of each case and Airbnb's decision.