Remove an unfair Airbnb review from your listing
One retaliatory review can cost you your rating, your Superhost status, and thousands in bookings. RatingRescue is an independent reputation consultancy for short-term rental hosts. We can get the review taken down using our bespoke method.
Submit your request · custom quote by email · work begins after your approval
Which Airbnb reviews can be removed?
Not every negative review can come down. These are the situations hosts bring to us most often — and the ones our bespoke method is built for.
Retaliatory reviews
A guest leaves a 1-star review after you enforce house rules, report damage, or decline a refund demand.
Extortion attempts
A guest threatens a bad review, or offers to remove one, in exchange for money, a discount, or a free stay.
Content about things outside your control
Reviews about the neighborhood, weather, travel problems, or an issue the guest never raised with you.
Wrong listing or wrong stay
The review describes a different property, a stay that never happened, or a booking made by someone else.
Irrelevant or biased content
Personal attacks, discriminatory language, politics, or promotion of another business.
Party, damage, and rule-breaking stays
A guest who broke the rules — unauthorised parties, extra guests, smoking, pets — then reviewed you badly for it.
Not sure whether yours qualifies? Send it over — we look at it and tell you where you stand before you spend anything.
How it works
- 1
Send us the listing link and the review you want looked at. It takes a minute and costs nothing.
- 2
We look at it and email you a custom quote for the work, usually within one business day. Before review removal can begin, we must check your account for flags. If any are found, all must be removed first, with any flag-removal quote confirmed by email for your approval.
- 3
Once you approve, our team takes it from there using our bespoke method and keeps you updated in your portal.
We also handle the rest of your account
Reviews are rarely the only problem. We also recover guest damage payouts, clear flags, strikes, and violations hidden in your account's back end, and run full profile audits so your listing ranks and converts the way it should.
Common questions
Must account flags be removed before you start on my review?
Yes. RatingRescue must check your account for flags before beginning review removal. If any are found, all must be removed before we start on the review. Any flag-removal quote is confirmed by email for your approval. A free public listing scan does not include this account flag check.
Can a bad Airbnb review be removed?
Often, yes. We can get unfair reviews taken down using our bespoke method. The outcome depends on what the review says and what happened during the stay, which is exactly what we look at for you before quoting.
What counts as a retaliatory review on Airbnb?
A review left in response to you enforcing your house rules, charging for damage, reporting a guest, or refusing a refund. These are one of the strongest grounds a host can bring.
How long does review removal take?
It can take anywhere from a couple of hours to a couple of weeks depending on the case, and we tell you where yours stands as it moves.
Can I remove a review myself as a host?
You can report it to Airbnb yourself. Hosts usually come to us after a first attempt was declined — that's where our bespoke method comes in.
What do you need from me to start?
Your listing link, your contact details, and a short description of what happened. No payment is needed to submit a request.
How do I get a custom quote?
Submit your request and our team will assess your case and email a custom quote. Work begins only after you approve. Payment follows the terms of your approved quote.
Get that review off your listing
Send us the listing link and what happened. We come back with a quote for your case.
Start a removal requestRatingRescue is an independent consultancy. We are not affiliated with or endorsed by Airbnb, Inc. Outcomes depend on the facts of each case and Airbnb's decision.