Privacy Policy
This policy explains what RatingRescue collects when you request help with your Airbnb reputation, and how that information is handled.
Information we collect
When you submit a request we collect the details you provide in the form: your name, contact details, listing links, guest names, checkout dates, review text, and any damage-claim details you choose to share. We also store the account email you use to sign in so your requests appear in your portal.
How we use it
We use your information solely to assess your case, prepare dispute or response materials, and communicate with you about your request. We do not sell your information or use it for advertising.
Storage and access
Requests are stored in our secure database and are visible only to you and to our consulting team. Notifications about new requests are sent to our internal inbox.
Retention and deletion
We keep case records for as long as needed to provide the service and to support any follow-up disputes. You can ask us to delete your account and request history at any time and we will remove it unless we are required to retain it.
Third parties
We rely on service providers for hosting, database storage, authentication, and email delivery. They process data only to operate those services for us. We are an independent consultancy and are not affiliated with or endorsed by Airbnb, Inc.
Your choices
You can request a copy of your data, ask for corrections, or withdraw a request. Contact us through your host portal and we will respond promptly.